Last updated: August 31, 2026

This Cancellation & Refund Policy explains how cancellations, refunds, and returns are handled for GPLX (Genesis Longevity & Wellness) memberships and treatment orders. It supplements the Terms of Service.

1. Cancelling Your Membership

You may cancel your GPLX membership at any time from your account settings or by emailing support@gplxlife.com. Cancellation stops future recurring charges. You retain access to the Services through the end of your current billing period.

2. When You’re Eligible for a Refund

We refund you when:

  • You cancel before your intake has been submitted for Provider review — full refund of your first membership charge;
  • A licensed medical provider determines you are not a fit for treatment before a prescription is issued — full refund of the membership fee for that period;
  • Your medication arrives visibly damaged (with photo) or the pharmacy confirms the medication’s integrity is compromised — replacement or refund of the medication;
  • You were charged twice for the same order, or a pricing error on our end caused you to pay too much — the difference or the duplicate is refunded;
  • Applicable law requires a refund.

3. When Refunds Are Not Available

Refunds cannot be issued once:

  • Your intake has been submitted for Provider review and a Provider has reviewed your case;
  • A licensed medical provider has issued your prescription;
  • The pharmacy has begun compounding your medication;
  • Your medication has shipped.

Compounded medications are prepared specifically for you under a valid prescription. Under U.S. pharmacy law, they cannot be returned to inventory, resold, or restocked, even if the medication has not shipped or is unopened. For this reason we cannot refund compounded medication once compounding has begun.

4. Billing Errors & Duplicate Charges

If you believe you were charged in error or received a duplicate charge, contact support@gplxlife.com within 30 days of the charge and we will investigate and make it right.

5. Shipping & Delivery Issues

If your order does not arrive within the expected delivery window, or arrives damaged, contact support@gplxlife.com within 7 days of the expected delivery date. We will coordinate with Rx Ave Health to investigate and, where appropriate, replace or refund the order. We cannot refund orders lost due to an incorrect address you provided or delivery confirmed by the carrier.

6. How to Request a Cancellation or Refund

Approved refunds are returned to your original payment method within 5–10 business days.

7. Contact

GPLX (Genesis Longevity & Wellness) · support@gplxlife.com